As a private customer, you have a 14-day right of withdrawal when you shop.
The item must be returned in the same unused condition with all original tags as when received. Socks' original packaging must not be opened. If this happens, the right of return and exchange expires.
Goods or packages lost during the return shipment are not refunded. We therefore strongly recommend that you use a safe form of transport, for example PostNord's parcel service.

In all our shipments to Denmark, we attach a ready-to-use return label.

If you wish to exchange an item, it is free to use the attached return label.
Then you can either send us an email or enclose a note in the package stating what you want to exchange it for. If things need to go quickly, the fastest thing is to immediately make a new order and then get a refund for the old one.

If you want to return the item and get the money back, you are also very welcome to use our return label. In that case, it costs DKK 50 to use, which will be deducted from the amount you must get back from us.

The package is sent to ANNE SAX, Grønnegade 30, 1107 Copenhagen K.
The right of return can also be exercised by handing the product over to our physical store in Grønnegade 30, 1107 København K. In this case, the product must be in closed packaging and contain a copy of the original invoice. Our lingerie stylists will issue a receipt only for receiving the package and the return procedure will not be handled on site. Money cannot therefore be paid back in the store.
When we have received the item back and seen that it meets the conditions for the right of withdrawal to be used, we will refund the purchase price to you via the same payment method that was used for the purchase. When making a bank transfer, it is therefore important that we receive your registration number and account number. We endeavor to refund the amount on the same day or the day after the item is received back, but it can take up to 7 days.
If we believe that the conditions for exercising the right of withdrawal have not been met, we will contact you by email with a reason. Return shipping is paid by the customer, except for exchanges.

In all our shipments to Denmark, we attach a ready-to-use return label.
If you wish to exchange an item, it is free to use the attached return label.
You can either send us an email about your wish or enclose a note in the package stating what you want to exchange for. If things are to go quickly, the fastest thing is to immediately make a new order and then get a refund for the old one.
The item can also be exchanged for another item in our physical store by bringing a copy of the invoice.

If the item has been damaged during transport and it can be seen on the package, you must inform PostNord of this upon receipt of the package.
If you have received a defective or incorrect item, contact us as soon as possible stating the error. If you want to advertise a product, send us an email stating the problem and a copy of the invoice or state the invoice number for faster case processing.
We strongly recommend that you do not use an item until any complaints or claims have been processed.